TAWID – Flight Compensation & Legal Workflow

Digitizing Passenger Rights and Legal Processing
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The Problem

Flight delays and cancellations entitle passengers to compensation under international aviation regulations. However: 

  • Passengers often lack clarity on eligibility. 
  • Claims are submitted incompletely or incorrectly. 
  • Legal processing is manual and time-consuming. 
  • Communication between clients and lawyers is fragmented. 
  • Law firms struggle to scale claim processing efficiently. 

Traditional handling methods create administrative overload and reduce operational efficiency. 

Our Solution

TAWID is a configurable digital compensation management platform that connects passengers and legal professionals through a structured, automated workflow. 

The system enables: 

  • Passengers to submit structured compensation requests. 
  • Lawyers to review, manage, and process cases efficiently. 
  • Centralized communication between clients and legal teams. 
  • Configurable workflows via a flexible administrative dashboard. 

TAWID transforms a manual legal service into a scalable, trackable, and digital legal operation. 

 

Passenger Application

A user-friendly interface that allows passengers to: 

  • Submit compensation claims with structured flight and delay details

  • Upload supporting documentation

  • Track claim status in real time

  • Communicate directly with the assigned legal team 

  • Receive updates and outcomes digitall

The process is simplified to reduce errors and increase successful submissions. 

Lawyer Processing Panel

A dedicated professional dashboard enabling lawyers to: 

  • Review and validate submitted claims

  • Accept or decline cases 

  • Initiate compensation requests with airlines 

  • Track communication history 

  • Manage case statuses (Pending, Sent to Airline, In Review, Resolved, Closed) 

  • Communicate securely with clients 

The panel centralizes workflow management and increases legal processing efficiency. 

Administrative Configuration Dashboard

A flexible backend system that allows: 

  • Workflow customization 
  • Fee structure configuration 
  • Status logic adjustments 
  • Claim categorization rules 
  • Operational parameter updates 

This makes the platform adaptable to different jurisdictions, airline policies, and legal frameworks. 

What Makes TAWID Different

  • Structured legal-tech workflow automation 
  • Scalable claim processing for law firms 
  • Transparent client communication 
  • Configurable admin-level logic 
  • Clear audit trail of all interactions 
  • Designed for compliance with aviation compensation regulations 

Use Cases

  1. Aviation compensation law firms 
  2. Passenger rights advocacy organizations 
  3. Multi-jurisdictional legal operations 

Impact

  • Reduced manual administrative workload 
  • Faster claim processing 
  • Improved client transparency 
  • Scalable case management 
  • Increased operational efficiency for legal professionals